Independent Research Guide
1. Check the delivery-based deadline
The current policy says the 60-day window starts on the day the package is delivered. Use the carrier tracking history to confirm that date. Waiting until the final day can make return logistics more difficult.
2. Contact product support
The policy instructs customers to contact the vendor's support team and identify the message as a refund request. Use the current refund-policy page for the support route because contact details can change.
3. Return all bottles and identifying information
The current policy says all bottles should be returned, whether opened, unopened or empty, and asks for the packing slip plus enough identifying information to locate the order. Keep a copy of your order and return records.
4. Account for return postage
The vendor currently says it does not pay return-shipping costs. Use a trackable method where practical so you can document when the package was sent and delivered.
5. Allow processing time
The current policy says processing after receipt can take about 5–10 days, with additional bank/card posting time possible. Keep support correspondence until the credit is visible.
Related reading
Sources & further reading
- ProDentim refund policy — Primary source for the current return procedure.